Call Center Scheduling Software

Are you still creating your call center employee schedules by hand? Are you frustrated with your manual process? Automating call center staff schedule creation process will save you time, money and frustration. Schedule Pro, an automated call center scheduling software, is designed to simplify the process to prepare and maintain call center staff duty rosters. Call center scheduling software can save you up to 80% in scheduling time.

Who can benefit from Schedule Pro?

Schedule Pro, a call center scheduling software, is designed for scheduling employees in call center industry. This automated call center scheduling software will manage the call center employee schedules in call centers, 911 dispatch centers, police patrol, corrections / correctional facility, other law enforcement agencies, fire department, emergency services (EMS), healthcare etc. User can schedule 911 dispatcher, call center staff, emergency service staff, medical staff, police officers, correctional officer, fireman, and law enforcement officers.

If you have a shift work, we can automate it.

Benefits

Our automated call center scheduling software monitors staffing levels to ensure that you have all the staff needed. This software helps you find a replacement employee when an employee calls in sick. User can process shift trades (mutual shift exchanges) between two employees using our call center scheduling software.

Schedule Pro allows you the following:

Enter your master rotations.
Create weekly / working schedules for posting.
Make daily changes as they occur.
Enter split shift or multi-shift for an employee.
Define as many different shifts as you require such as 4, 6, 7.5, 8, 10, 12 hour shifts.
Define all codes such as Ranks, unit codes, assignment codes, leave codes, skill codes, refusal codes etc to suit your environment.
Find a replacement employee quickly and easily when someone calls in sick.
Enter employees’ availability into the system so that Schedule Pro can take it into account when an employee is not available.
Enter shift trades between two employees (mutual shift exchange).
Monitor staffing levels to see if you are understaffed or overstaffed.
Track vacation, sick time, in lieu of stat leave and other leaves. Produce a report about employees' leaves.
Print a payroll report thus eliminating a need for time cards.
Print all kinds of management reports, shift list etc.
...and many more features.

So what are you waiting for? Call today to get a copy of Schedule Pro, a staff scheduling software. Our toll-free number is 1-877-501-7776.

Call (506) 454-7776 for more info
Toll-free 1-877-501-7776

Or email us at spro@edpsoftware.com